Companies that are loved win.
As power shifts from brands to customers, earning strong customer relationships is the high ground of business. Three Boston innovators will share how they are helping brands to use data, empathetic design and systems to make personalized experiences that help them win with customers.
Dan Slagen of Nanigans will talk about how to find and gain the best new relationships for your firm. David McLaughlin of Vsnap will describe how brands can use new media to more personally build those connections. And Dave Wieneke who leads management consulting at ISITE Design will talk about how firms are changing their service design and operations to build a long term right to win with their best audiences.
